Refund policy

At Amadora, your satisfaction comes first. If your item arrives damaged or defective, we’re here to fix it — quickly and smoothly.

 

• Eligibility for Returns
  

 Returns are accepted only if the product arrives with defects or damage.

 You must contact us within 3 days of receiving your order.

  Items must be unused, in their original condition, and with all original tags intact.

• How to Request a Return ?

 Simply click the WhatsApp button on our website and send us a message.

 Include your order number, a photo of the issue, and your request.

 Our team will get back to you immediately to guide you through the process.

 

• Refund Process

 Cash on Delivery Orders: Refunds will be issued via bank transfer after the item is inspected.

 Online Card Payments: Refunds will be returned to the same card used in your original purchase.

• Exchanges

 Exchanges are subject to item availability.

 Shipping costs for exchanges will be the responsibility of the customer.

• Packaging

 Please return items in secure packaging to avoid damage during transit. Using the original packaging is recommended.

• Non-Returnable Items

 Sale items, accessories, and items without original packaging or tags are not eligible for return.

Shipping fees are non-refundable